RETURN POLICY

Fill out the form below to begin processing your return.

Unworn and unwashed Clothing and Lingerie can be returned within 30 days of your order delivery date Lingerie must be in its Original unopened Packaging and can not be worn. Clothing must not be washed and must be returned in its original packaging. MGS does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase via a gift card or you can exchange your item for an item that's the equal price as the item you purchased. All returns must be submitted via our online returns center. 

Items must be in original condition. No clearance items, Sales, bodysuits or swimwear will be accepted.

Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.

RETURNS PROCESS

Once your return is submitted via our online portal below, it will be in review. After your return is approved you will receive a follow-up email containing instructions for returning. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit/Exchange information. Please allow up to 7 business days for your return to be processed and finalized once its received. Due to the volume of orders that we receive daily, we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will sure a store credit via email that can be used towards future purchases.

FINAL SALE ITEMS

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.

ORDER NOT DELIVERED OR RETURNED TO SENDER

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to customerservice@mygirlzshop.com