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FAQ
Processing time is mandatory for all products 1-2 business days (weekends are not included).pre order items may take 3-5 Business days. Delivery time is up to 3-5 business days for domestic deliveries depending on what you select at checkout and if its a pre-order item. Once it’s shipped you will receive a tracking number and arrival date by email.
How can I get in contact with your customer service team?
You may contact customer service via e-mail at customerservice@mygirlzshop.com
Can I purchase My Girlz Shop Clothing from any other retailer?
No, you can only purchase MGS apparel from www.mygirlzshop.com
Can I make adjustments to my order after it has been placed?
Yes, if your order has not been shipped you may contact us via phone customerservice@mygirlzshop.com
I emailed your customer service team. When should I expect a response?
Please, allow us 24-48 hours to receive a response.
Do you offer refunds?
Unworn and unwashed Clothing/Lingerie can be returned within 30 days of your order delivery date Lingerie must be in its Original Packaging and can not be worn. MGS does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase via a gift card or you can exchange your item. All returns must be submitted via our online returns center. https://mygirlzshop.com/pages/contact-us customers must pay for their own shipping labels when exchanging items.
Do I need to setup an account to make an order?
No, but by setting up an account, you become a My Girlz Shop Member and have access to order and shipping information. You will also be added to our email list for exclusive updates and discounts in the future.
Do you you offer discounts?
Yes, upon signing up to make an account you will receive an automated Discount. Which can only be used one time and can NOT be combined with any other coupon codes.
What happens if my package is returned to sender?
Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be sent back out to you.
How can I find out about product restocks?
To be informed please subscribe to our website or to our VIP email list for updates on our products and you will receive notification by email.
How can I cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed and shipped out, you are welcome to return your items in accordance with our return policy once your order has been delivered to you.
My order was confirmed, but I just received an email that states I received a refund. What does this mean?
One or more of your items may have sold out since your order was processed. But don’t worry, The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.
I forgot to use my discount code while checking out. Can I apply it after my purchase?
Orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!
My order keeps canceling. Why is that?
Unfortunately the system will automatically cancel an order for different reasons. It’s totally out of our control. You can try the options of: making sure the billing and shipping address are the same, trying a different payment method or try checking out with Paypal. Hopes this help.
My package says delivered but I I didn't receive it.
We have shipped your order. Once your item is with the carrier it is out of our control please contact the carrier for any updates or information regarding your delivery.